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What You Need to Know About Our Terms

Our Terms and Conditions spell out how your account works with us, what you can expect from our platform, and how we keep everything clear between you and…

Account Setup RulesPayment & Withdrawal TermsPlatform Conduct & Safety
rajampo login What You Need to Know About Our Terms
NEED CLARIFICATION

How to Reach Us About These Terms

Live Chat Open your account and tap the Help icon in the lobby.
Email Support Send questions to our support address listed in your account settings.
Account Settings Review your Terms acceptance in your account profile under Legal Documents.
YOUR DATA & SECURITY

How We Handle Your Information

Account Protection

Your login credentials and payment details are encrypted. We verify every withdrawal against your registered identity before funds leave our platform.

Payment Data

When you deposit via DANA, OVO, GoPay or QRIS, those transactions route through secure payment gateways. We do not store your full payment credentials on our servers.

Session Cookies

Our platform uses cookies to keep you logged in and to remember your game preferences. You can adjust cookie settings in your browser anytime.

Account Retention

Your account history, winnings and withdrawal records are kept for as long as your account is active, then retained per local law for audit purposes.

Data Requests

To request a copy of your personal data or ask for corrections, contact our support team through live chat or email with your account ID.

Dispute Resolution

If you believe a transaction violates these Terms, open a support ticket describing the issue. Our team investigates and responds within three business days.

Frequently Asked About Our Terms

Account eligibility depends on local law where you are located. We require identity verification during registration to confirm you meet the minimum age requirement in your region. Your payment method must also be registered in your own name.

If we detect activity that violates our Terms — such as using another person's account, multiple accounts, or prohibited payment methods — we may suspend your account and hold your funds pending investigation. You will receive a notification explaining the reason.

Yes. You can request account closure anytime through Settings or by contacting support. Any remaining balance will be withdrawn to your registered DANA, OVO, GoPay or QRIS account within one business day of approval.

Standard withdrawals clear within 24 hours once identity verification is complete. DANA, OVO, GoPay and QRIS transfers usually arrive within minutes after we process them. Bank transfers may take one to two business days depending on your bank.

Minimum deposit is Rp 10,000 via any supported method. Maximum withdrawal per day is set per account based on verification level. Contact support if you need to increase your limits or understand what applies to your account status.

No. Your deposit method must be registered in your own name and verified during account setup. Deposits from third-party accounts will be blocked, and your account may be suspended pending investigation.

Open a support ticket immediately with your transaction ID or date. Our team will review the transaction history on your account and confirm the balance. If an error is found, we will correct it and notify you within two business days.