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Our Legal Terms and Your Rights

rajampo login operates under a clear legal framework designed to protect your account, your data, and your experience on this platform.

Account Terms & ConditionsData Privacy PolicyCookie Usage NoticeDANA / OVO / GoPay / QRIS Payment TermsJurisdiction Statement
rajampo login Our Legal Terms and Your Rights
LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about your rights under our terms, how your data is stored, or a dispute over a transaction made via OVO or…

Live Chat Support Our live chat channel is available 7 days a week from 08:00 to 23:00…
Email Policy Desk Send detailed legal requests, data access inquiries, or terms dispute documentation to our policy…
Account Support Ticket Log into your account, navigate to Help, and open a support ticket tagged Legal.
POLICY ACCOUNTABILITY

How We Handle Data, Cookies and Account Security

We keep our legal practices specific and verifiable. Below you will find how we handle the six areas that matter most to your account: data retention, cookie consent, account security, transaction records…

Data Retention Policy

We retain your personal account data for as long as your account remains active and for up to 5 years after closure, in line with Indonesian financial record-keeping requirements. You may request a copy of your stored data at any time.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to improve page load performance. No third-party advertising cookies are placed without your prior acknowledgment via the cookie banner on first visit.

Account Security Standards

Your account is protected by encrypted password storage and optional two-step login verification. We never store raw card or QRIS token data on our servers — all payment credentials route through the payment provider's own secure environment.

Transaction Record Access

Every deposit and withdrawal you make via DANA, OVO, GoPay, or QRIS is logged with a timestamp and reference ID. You can access up to 12 months of your transaction history directly from your account statement page.

Identity Verification Process

When our compliance process requires identity verification, we request a government-issued Indonesian ID. Documents submitted are encrypted at upload, reviewed by our internal team only, and never shared with third parties outside of regulatory requirements.

Requesting Data Changes

To correct or delete personal information held in your account, submit a written request through the account support ticket system tagged Data Request. We process these within 7 business days and confirm the outcome by registered account notification.

Legal FAQs for rajampo login Account Holders

These are the questions we hear most often about our terms, your rights, and how our policies apply to your account. If your question is not answered here, open a support ticket from your account dashboard and our policy team will respond within 24 hours.

Access and the scope of services available to you depend on local law. We apply nationally consistent terms for Indonesian account holders, and any service or feature that varies by region is clearly flagged within your account settings before you proceed.

Log into your account, open the Help section, and submit a support ticket tagged Data Request. We will compile and deliver your data summary within 7 business days and notify you at your registered email address when it is ready.

We log the deposit amount, timestamp, transaction reference ID, and payment method name for every DANA, OVO, GoPay, and QRIS transaction. Raw payment credentials and tokens are never stored on our platform servers.

Yes, you can submit a deletion request via the account support ticket system. We retain core financial records for up to 5 years as required by Indonesian regulations, but all non-mandatory personal data is removed within 30 days of your verified request.

We notify you via your registered account dashboard and, where material changes affect your rights, by direct message to your registered contact. Continued use of the platform after the effective date of a notified change constitutes your acceptance of the updated terms.

Open a support ticket tagged Legal Dispute and include your transaction reference ID. Our policy team targets acknowledgment within 24 hours and a resolution response within 5 business days, cross-referencing our transaction logs with the payment provider's records.

Eligibility to hold an account and access our services depends on local law in your jurisdiction. We ask you to confirm that you meet all applicable legal requirements in your region of Indonesia before completing your account registration.